When the DWP invite you for your Work Capability Assessment, they will tell you which assessment centre your assessment will take place at. Normally it will tell you which floor the assessment takes place on, too, but if your letter does not tell you this, and you do have access requirements, I suggest you contact the DWP using the phone number from your letter, to ask which floor your assessment will be on.
Using Google Maps, and the post code for the assessment centre, you will be able to have a look at the assessment centre and the surrounding area. You are looking to see how accessible it is:
- is there parking outside?
- is there parking nearby?
- is it in a no stopping zone?
- is it in a pedestrianized area?
If for whatever reason, the building looks inappropriate, explore the other centre's that you may be able to get to, in the same way until you find one you feel is suitable for your needs. You can use this document to identify other centres.
Once you have identified a centre that you would prefer, contact the DWP to make the request. A DWP telephonist may be helpful, but if they are not, make the request in writing. A letter from your GP agreeing with you that the centre is not suitable for you will be helpful.
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